About Kids Clothingz
Q: Who is Kids Clothingz for?
A: We specialize in clothing for active children, offering stylish and durable options for parents who value both quality and convenience. Our collections cater to kids of various ages who need comfortable, practical clothing for their daily adventures.
Q: What’s your shop style?
A: Kids Clothingz offers a family-friendly, adventure-inspired shopping experience. We focus on practical yet stylish children’s wear with a commitment to reliable service from our Alaskan headquarters to your home.
Product Questions
Q: What types of clothing do you offer?
A: Our collection includes:
- Everyday clothing (shirts, pants, shorts)
- Outerwear (coats, hoodies, sweatshirts)
- Seasonal items (swimwear, dresses)
- Footwear (sandals, sneakers, shoes)
- Complete sets for easy coordination
Q: How do I choose the right size for my child?
A: Each product page includes detailed size charts. We recommend measuring your child and comparing with our charts for the best fit. Remember kids grow quickly – when in doubt between sizes, consider sizing up for longer wear.
Shipping & Delivery
Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times then depend on your chosen method:
- Standard Shipping (DHL/FedEx): 10-15 business days after shipping ($12.95)
- Free Shipping (EMS): 15-25 business days after shipping (free on orders over $50)
Q: Do you ship worldwide?
A: Yes! We ship globally from Alaska, though delivery to some remote areas (particularly in Asia) may be unavailable. During checkout, our system will confirm if we can deliver to your location.
Q: How can I track my order?
A: Once shipped, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep!
Q: When should I order seasonal items?
A: For seasonal needs like winter coats or swimsuits, we recommend ordering well in advance to account for delivery times, especially during peak seasons when carriers may experience delays.
Returns & Exchanges
Q: What’s your return policy?
A: We want every purchase to be perfect! You have 15 days from receipt to initiate a return for items that don’t meet your expectations. Please email us at [email protected] to start the process.
Q: What if my child outgrows the clothes quickly?
A: We understand how fast kids grow! That’s why we designed our shipping to be as quick as possible and offer size guidance to help you select items with room to grow. For frequently worn basics, consider ordering a size up.
Payment & Account
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Do I need an account to shop?
A: While you can check out as a guest, creating an account lets you track orders more easily, save your preferences, and get updates about new arrivals tailored to your child’s age.
Customer Service
Q: How can I contact customer service?
A: Our friendly team is always happy to help! Email us at [email protected] for any questions about products, orders, or deliveries. We’re based in Anchorage, Alaska at 7100 Old Seward Highway, but serve families worldwide!
Kids Clothingz – Dressing childhood adventures from Alaska to the world!