At Kids Clothingz, we want your little ones to love their new clothes as much as you do! If for any reason you’re not completely satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.

Our Promise to You

We understand that shopping for active kids can be challenging—sizes change quickly and preferences vary. That’s why we’ve designed our returns process to be as simple and family-friendly as our clothing collections.

Important Notes:

  • All items must be unworn, unwashed, and in original condition with tags attached
  • For hygiene reasons, we cannot accept returns on underwear and swimwear unless defective
  • Original shipping fees are non-refundable (except for defective items)

How to Return or Exchange

Step 1: Submit Your Request

Within 15 days of delivery, please email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
Email Template: Subject: Return/Exchange Request for Order #[Your Order Number] Dear Kids Clothingz Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Product Name], Size: [Size], Color: [Color] – [Repeat for multiple items] Reason: [Please specify – wrong size, defective item, changed mind, etc.] I would prefer: [Refund to original payment method / Exchange for (specify size/color if applicable)] Please let me know next steps. Thank you! Best regards, [Your Full Name] [Your Email Address]

Step 2: Wait for Approval

Our friendly customer service team will respond within 1-2 business days with return instructions and your Return Merchandise Authorization (RMA) number.

Step 3: Package and Ship

Please include the original packing slip with your RMA number clearly written on the package. Ship to:

Kids Clothingz Returns
7100 Old Seward Highway
Anchorage, AK 99518
USA

Note: We recommend using a trackable shipping method as you’re responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the full item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and send a replacement immediately

Still Have Questions?

Our customer service team is happy to help! Email us at [email protected] or write to:

Kids Clothingz
7100 Old Seward Highway
Anchorage, AK 99518
USA

Thank you for shopping at Kids Clothingz—where dressing your active kids should be as fun as they are!